Shipping and Handling

When receiving your order please visually inspect your shipment for any damages or shortages prior to signing your delivery receipt.

If you do not have enough time to inspect your entire order when delivered, please mark "pending further inspection" on the delivery receipt.

If you discover damage or a shortage, here are the steps that need to be taken:

  • Note the damage or shortage on the Driver's Copy of the Delivery Receipt
  • Take Detailed Photos of ANY damage, individual images for each damaged equipment
  • Notify Signature Solar team (sales@signaturesolar.us) AS SOON AS POSSIBLE

In order to receive any refund or replacement all damages to materials must be noted on customer’s receipt at time of delivery.

Customers MUST provide images of the damage and of a signed/notated delivery receipt provided by the driver at time of delivery and MUST email these photos to Signature Solar within 3 days of delivery in order to be considered for a freight claim.

Any damages found without notation upon delivery may be refused.

Please Note: No Guarantee on Delivery Date of Shipment Unless Guaranteed Delivery Purchased

James Showalter and/or Signature Solar is not responsible for any damages caused by freight carriers we did not hire.

Returns

Returns are accepted on a case by case basis. No returns will be accepted on used equipment. All returns may be subject to a restocking fee up to 15% of original invoice.

Battery Warranty

GYLL REGISTRATION PAGE

In the unlikely event you are having an issue with one of our batteries, we have developed a straight-forward warranty policy to help navigate any issue.

Signature Solar offers a 5-year parts defect warranty from the date of purchase.

We will provide you with replacement parts or you may send your battery in for repair. Please register your battery immediately. (signaturesolar.us/gyll-registration)

This warranty does not cover negligence or misuse of the battery.

Legal Terms and Conditions of purchase

The equipment sold by Signature Solar is designed by the manufacturer to be installed ONLY by licensed, trained, and insured solar electrical installation professionals. We strongly advise the customer to seek the assistance of such a professional to exclusively perform the implementation of any of these products, and we make no warranty of the purchaser’s safety, success of equipment implementation, or compliance with local codes and regulations. r Signature Solar disclaims all warranties, expressed or implied, including but not limited to, any implied warranty with respect to the accuracy or completeness of the information they disseminate and /or fitness of the materials sold for a particular purpose.

Some of the USED or grade B titled equipment sold may not include a manufacturer’s warranty. No warranty may be created or extended by sales or promotional materials on these items.

All installation advice provided by Signature Solar before, during, or after purchase of solar equipment is purely for the purpose of general concept education and MUST NOT to replace the expertise of a licensed and trained solar specialist.

The Customer agrees to full indemnification for Signature Solar henceforth from any legal recourse relating to and arising out of the installation of the products purchased by the customer.

QUESTIONS OR CONCERNS?

CONTACT US

Email: orders@signaturesolar.us

Phone: 903-441-2090

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